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Written by a NHS patient
19th July 2021


Considering my subpar experiences within healthcare, Claire's approach within patient-clinician dynamics has alleviated a lot of my anxiety. I have been under treatment review for approximately seven months, and from the start Claire has progressed treatment with me in mind - or at least feels that way - and is very proactive in ensuring medication enquiries or tasks are undertaken with due care and time. I will be leaving the clinic feeling like I have been listened to in what feels like at least a decade, so I thank Claire for that, and for the patience and positive interactions I have experienced. A final point for healthcare in general: where appropriate please do ask patients about preferred names and pronouns. Perhaps adding something within 'profile details' or 'account details' to reflect the patient more accurately within correspondence and avoid laying assumptions. Not everyone has the legal means to change personal details or simply cannot under current laws.

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