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Mr Andrew Bird 2021-04-21 Person 5 5 0

Andrew Bird was very caring& professional throughout our telephone call. Whilst suggesting alternative methods of managing my stoma he listened to my view & preferences, never discarding what I said I preferred. I was without doubt that whereas finances within the NHS budget are of paramount importance & mattered to Andrew at the same time the patients needs & what is best for them was equally important. When NAMS first ‘appeared’ for us to obtain our stoma requirements, I have to say I was not at all happy with certain aspects of the service towards myself as a patient. As time has passed, I feel this has changed so much for the better & I now feel that the patients thoughts particularly on the appliances they feel are best for them personally definately matters, whereas this did not come across to me beforehand at all. I have not had a face to face review as yet due to my previous experiences, preferring to see my own hospital stoma nurse, however, following this conversation with Andrew I will without doubt consider this for the future.