My interview with Lorraine was a model of how this should be done. She combined obvious technical and medical expertise with empathy and warmth. By the end I felt informed, reassured and much more at ease with my difficult circumstances. I have total belief in her wish to do everything she can to help me through this process.
Lorraine has such a warm hearted, friendly, professional approach and, being always prepared to go the extra mile to help in any way she can I cannot help but speak highly of her. Furthermore she always, as soon as possible, returned any calls I made when immediate contact was not possible.
Lorraine has a great manor with patients. She is easy to relate to, extremely helpful
and gives clear understandable advice from which you can make positive decisions.
Lorraine was open, explained everything in an easy to understand manner, and communicated the treatment procedures in a positive way that gave confidence and support.
I was seen by Lorraine, accompanied by my wife, on Wednesday 05/02/2020. The consultation was a review of the biopsy and other investigations on my prostate.
We both were expecting a "positive" outcome and were "stunned" when the news wasn't as we had hoped for.
However the kindness, empathy, sensitivity and professionalism of Lorraine more than compensated for our distress.
I cannot emphasise how much her being there supporting us helped. Lorraine listened, answered all our questions, clarified misunderstandings and gave us HOPE.
Thank you Lorraine and thank you NHS.
Specialises in
- Oncology
- Urology
- Uro-oncology
Qualifications:
- Adult Nurse, Level 1
Profile
DipHe trained Adult Nurse who then topped-up and gained a BSc(Hons) in Nursing Practice.
Having worked as a surgical nurse from qualifying, I then became a Macmillan Uro-Oncology Clinical Nurse Specialist working for University Hospitals of Morecambe Bay NHS Foundation Trust supporting and caring for patients with new and existing urological cancers.
I am currently undertaking an MSc in Advanced Clinical Practice to become an Advanced Clinical Practitioner specialising in Urology.
Resources
Short link to review Lorraine Richardson: http://iwgc.net/ems2f