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6th April 2023


I rang 111 9pm night for advice as was in process of recording BP readings for my GP that week and readings were extremely high. Told a Clinician would call me. She rang at 4am next morning.She advised I go to A&E now. After being seen by Triage I waited 6 hours and was sent to Minor Injuries and was told 111 should have sent me to my GP. Blood pressure was 182/ 89. I was given a prescription. While I appreciate the situation with NHS at the moment..I felt I could have been given prescription 6 hours previous ? Sorry but that's how it was.

Suggested improvements
Not to have to wait 6hrs and then be sent to Moinor Injuries for a prescription

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Safe
Food
Rating not given.
Staff