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5th April 2023


I don’t know what I’m expected to say here.

Suggested improvements
Very disturbing to see how casual and almost uncaring the reception staff appeared to be when confronted by a couple of emergencies which I witnessed while waiting in A and E. My treatment was fine but I felt very insecure when I saw Reception’s attitude to real emergencies. Most unsettling and that is my abiding experience of my day in A and E. The doctors and triage nurses were very good though.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Safe
Food
Staff