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Warwick Hospital 2023-06-28 Person 2 5 0

I attended the Jephenson Building today for an outpatient appointment 28th June 10:20. Although the medical care I received was very good experience, however I had to deal with the receptionist who was truly awful. Very rude and short tempered when asking a simple question and made to feel extremely uncomfortable to the point where the manager had to be called to deescalate the situation. The receptionist called Mary when I arrived greeted me with hostility as apparently she was counting (how was I supposed to know this). I was simply asking if I could wait in reception as I wanted to check I was in the correct building to collect a patient and she continued to say, that she was not able to give patient information, and this was not what I was asking for and advised I could not wait in reception, however I did not know there was another room I wait in as this was only explained when the consultant came to speck to me. When I was being escorted to another room Mary was just with another colleague in reception giving me what can only be described as dirty look. I felt like a total inconvenience even to the point where she was slamming the draws of the printer. So in the end I went and waited in the car park which was unsafe and full of trucks and workmen. Would not like return to Warwick hospital as feel I have to to deal with a hostile receptionist. These people should NOT be your front of house (in my opinion) to the NHS which is caring for the country.

Train your receptionist in customer care