Share review of Warwick Hospital

Warwick Hospital 2023-03-31 Person 1 5 0

I went to A&N and singed in. After a while I was told to go to the Minor Injures. Went there and signed in there. I was told I would wait up to 30 mins to be seen. I waited 1 hours and nothing happened. By all this time I had been left in pain. When approached the reception to ask why it was taking that long, the guy there said he had no idea and advised to keep waiting. We carried on waiting and everything was being even harder. Asked again another guy who arrived at the reception after the one I signed in with and he checked on the system and found out that I was sent to be seen by the GP and not the Minor Injuries. He then advised it would take me up to 2 hours to wait. I had already been there 2 hours before this was said and this just added up frustration and confusion. Why should I be see by a GP i the hospital when I had been sent to A&E by my GP in the Medical Surgery I belong?!! I said this to the guy, that it was my GP who sent me to A&N and not to another GP?!! Got no answer about this and not even any interest shown from the receptionist to find out why this happened. Finally after 4 h I was seen and then followed all the test and procedures required.

Better triage process to send me straight away where I should be seen and not jumping from one place to another. Better information from the receptionist. More interested from the receptionist to try and find out answers for my concerns. At least any painkillers while waiting for such long in pain.