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29th March 2023


Triage was very stern considering a child was being seen. She was in pain with an ongoing concern. She only wanted to deal with the problem we presented on the day. I do understand why this is important. We didn’t just turn up we were advised by 111 to attend. When we are told by staff well they would say that they don’t know how we run. As the parent and also the child hearing felt very deflated. The treatment from all other care providers was excellent. I do take into account how many difficult people you must see.

Suggested improvements
Just some cohesion between 111 and AE.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Safe
Food
Rating not given.
Staff