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20th April 2023


I was made to feel that because I had attempted to help the injury previously ( I injured my knee 10 weeks ago) asked for a referral at gp as it was not improving after a week I had no heard anything from the referral so booked privately for an mri ( not because I have lots of money or health care but because I’m Self employed and want to get better asap) Ithen had a motor accident on the day I presented at a& e which caused the knee to “pop”- I was treated - I feel- as though because I had tried to help myself I could carry on doing it myself- I couldn’t put any weight in the leg and couldn’t manage a step never mind stairs an was given an X-ray ( dr actually said it was pointless) and pain killers an told to wait for the scan results- to date I’ve still heard both from The nhs as my “ private” scan had to now return to my gp who will I think then refer to a consultant to look at - in hindsight I should have called 999 and said nothing about the injury being worsened by the motoring accident- very disappointing to try an help oneself an then when unable to still be treated with what felt like contempt

Suggested improvements
As above - treated me in the day for the injury presented on the day

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Safe
Food
Rating not given.
Staff