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23rd June 2023


Throughout the 2 hours I was in the department I was treated with so much care and respect. I was triaged smoothly as it was query stroke but eventually diagnosed as Bells Palsy. Dr Ahmed was extremely thorough, kind, compassionate and explained every detail. We are so lucky to have this department.

Suggested improvements
Couldn’t get important prescription made up as hospital pharmacy closed when I got there now until Monday - so have got to try and work out what to do as there is a clear defined pathway to start the steroids within 3 days. I was given day 1 in the department but now not sure how to get hold of the medication as the prescription is only valid for the hospital. Hopefully my gp surgery will help on Saturday morning.

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Dignity/Respect
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Information
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Safe
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Staff