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Warwick Hospital 2023-03-26 Person 4 5 0

The nursing staff that I saw were patient and compassionate towards me and did the tests that they were able to do on my eye.

I wasn't happy about the way patients coming into A & E several hours after I arrived were called in and I was still waiting. I arrived around 2.40am and, as I was in pain, asked reception staff if I could take more paracetamol (as 4 hours had passed since I last took it). The receptionist said no, I should wait to see the doctor and that there were 5 people ahead of me. However, several people arrived in A & E hours after me and were called in, whilst I was still waiting. I appreciate that some cases are emergencies and need to be seen immediately, but one man came in with eye pain (the same problem as me) more than 4 hours after me and yet he was called in when the Minor Injuries Unit opened at 8.30am. I got back in the queue at A & E reception and asked when I was going to be called. By now it was 9am. I was told that I could go to the Minor Injuries unit. I'm not sure whether I was forgotten about or missed when the staff shift changed, but it was upsetting to be left waiting when others who arrived after me were called in