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2nd May 2023


Seen within 20 minutes of entering A&E. The triage nurse listened to what I had to say and very quickly gave me the equipment I needed to flush my recent catheter. All sorted within 25 minutes.

Suggested improvements
When explaining what I needed to chap on the reception desk he 'authoritatively' told me they never handed our syringe/solution to patients with catheters for them to self flush. Clearly wrong, as the triage nurse did exactly that; knowing that if she didn't I would then be an emergency admission at some point

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Safe
Food
Rating not given.
Staff