Reviews
Reviews
I can only say Blackpool Victoria hospital is a great hospital for anyone needing care in the lung & heart department.
I have just completed 12 weekly visits on the Oncology Unit at Victoria Hospital.
I found all staff friendly, respectful and very professional. Giving me confidence in treatment given, making my time while there comfortable and less traumatic.
The midwife on the day unit, was helpful but slow, did not intoduce themselves. The midwife caled Natalie on ward D was extremely rude, it was obvious that she did not want to be at work. She was inpatient and inconsiderate with mums to be, clearly in the wrong job.
I found the medical staff to be very professional, attentive and always happy to ensure I was comfortable. Housekeeper was eager to help tempt you to eat, going out of her way to find a suitable meal and ensuring there was always water. All with a friendly word and cheerful manner.
Unfortunately I found the bathrooms to be dirty. On my ward they were not cleaned every day. The handle to flush the toilet was very difficult to use after my operation and I was forced to seek help from the very busy medical staff. Also the toilet paper holder was located behind the toilet which made access difficult after surgery.
I was nervous about my surgery but was reassured by Mr. Bittar and the nurses. All the staff were very friendly and I enjoyed the food.
Nothing I'm pleased with everything
Always a good experience. The only thing I would say is there's always a long wait from discharge to receiving medication from the pharmacy and could wait up to three hours.
My Feedback is regarding my Elder Brother who attended Cardiac Investigation Unit for a 24 hours heart monitor. Everything was great apart from the Technician who fit tied the monitor. A young girl named Amy explained what she was going to do. She told us that she was studying at the university and was a bit tired. The issue there was the communication, which was appalling. She wouldn’t listen to my brother and was cutting him off each time he was saying somethin, he was trying to explain his symptoms and she took over the explaination , which we both found very rude. The information provided was very poor, as cardiology nurse , I could easily tell the Tech didn’t have a slight clue of my brother's ailment. She was patronising, which was worse than her lack of communication skills. She had her mobile phone in her hand whilst my brother was getting himself ready, and we found it highly unprofessional. We both will appreciate if this tech Amy will be asked to learn to communicate better and let the patient finish what they are trying to say before she jumps down their throats. I am really offended and I feel this feedback will not be fair on the rest of the department, and our previous experiences with this department have always been great.
My apologies for negative feedback but this is just one person and it can affect the whole team
good service
My experiences in the Cardiology Department during the past four years have given me the utmost respect for the staff there in particular and for the NHS in general.
Despite the fact that I am always early for an appointment, the check in procedure is quick and the weight, ECG and BP checks follow very swiftly. I have never waited more than five or ten minutes for the rest of my consultation.
I have been treated with professionalism, kindness and compassion during a very difficult and emotional period of my life. I had an ablation procedure last July, performed by Dr Chalil and his team and my care before, during and after this procedure has been second to none. At all times I have felt valued as a human being and I cannot thank everyone enough for their care, kindness and good humour at all times.
I am very happy for my name to be known.
Linda Lunn