Share review of Victoria Hospital

Victoria Hospital 2016-04-20 Person 3 5 0

Dear Sir/Madam, Thank you so much for your care and kindness. I was treated well in each and every department apart from two people I had to deal with on daily bassis. I did manage to write their names down and I made sure I confirmed their names so other staff working in Ward 25 would not get any kind of negative feedback from me by mistake. I am keeping it short , Nursing assistant Jenny Mccan , whom came across very nice , friendly and caring at first but soon it all turned out to be fake. I witnessed on daily bassis whenever she was working in that area. She ignored patients, their needs and often sat on the chair with her back against them with her mobile phone in her hand. It happend frequently that she would leave that area unsupervised for longer periods of time and more often if a patient needed assistant she would leave promptly without helping the patient. I myself and another patient helped a patient next to us because he was left with a bowl of water to have a wash but Jenny never came back to him and when he kept shouting for help I went in and helped that man and rang his bell as well. I was extremely astonished and disgusted by her behaviour . Around meal times she seems to sit down and try to feed a patient who probably could help himself better but she would insist to help that patient with his food and instead of helping she would be looking on her phone whislt patient was waiting for a spoonful of food. There were so many things that were wrong with that girl, wrong attitude, very rude way to answer the patients when nobody else was around. The other person was Staff Nurse Kerry Bedford, very angry and negative person and she was swearing without realising that people can hear her. I heard her constantly complaining about all the staff , swearing at them behind their back, calling them lazy and useless. I didnt find any other staff lazy or useless apart from these two people who seemed to have too much time on their hand to talk about their out of work activities. I am not very educated person but I can tell the difference between those who care and who cant. Thanks for listening and thanks to the rest of the hard working and caring staff.