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Victoria Hospital 2016-04-17 Person 2 5 0

The ambulance technicians, paramedic and Staff Nurse Maria were exceptional members of staff who treated my mum with dignity and respect and I have already and can only appraise them. However - my mum went for an x-ray which didn't take very long at all in fact feel that this was rushed considering my mum's condition i.e. COPD, on Oxygen when taken and extremely weak and vulnerable. The radiographer crashed and banged the bed back into the cubicle whilst my mum was clearly distressed, having a panic attack, not being able to breath properly trying desperately to get this across to the radiographer who was ignoring her! I intervened and tried to calm my mum and the radiographer said "patients normally feel like this" I couldn't believe it and shouted SN Maria who took control. Radiographer just walked off but obviously felt the need to then say to Maria "this lady is saying she has trouble breathing" but only after Maria was already there. Once mum was settled, she said she was sat bolt upright, quickly with no consideration, x-rayed and wheeled out so fast whilst in extreme discomfort. This is alarming considering she has a fracture in her spine which the HCA mentioned before she went for x-ray. I made a complaint to the sister in charge who said "they do, I will speak to them and get them to apologise" We were there another 2 hours and nothing happened. This happened at ~01.00hrs 17/04 and I want somebody to contact me with regards to this as this is absolutely disgraceful and completely unacceptable. Contact Jo Ashton 07966543018