The Whiteleaf Centre
Bierton Road, Aylesbury, England, HP20 1EG Also known as: Buckinghamshire Recovery College
2,094
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
The Whiteleaf Centre
2024-07-17
Person
4
5
0
Review of Aylesbury Vale Crisis and Home Treatment Team
written by
17th July 2024
The Whiteleaf Centre
2024-07-17
Person
5
5
0
Review of Aylesbury Vale Crisis and Home Treatment Team
written by
17th July 2024
Being listened to with respect.
Suggested improvements
N/A
The Whiteleaf Centre
2024-07-17
Person
4
5
0
Review of Aylesbury Vale Crisis and Home Treatment Team
17th July 2024
Start of a journey to recovery hopefully.
Suggested improvements
Nothing.
The Whiteleaf Centre
2024-07-17
Person
5
5
0
Review of Aylesbury Vale Crisis and Home Treatment Team
17th July 2024
Listened to me and understood.
The Whiteleaf Centre
2024-07-17
Person
5
5
0
Review of Aylesbury Vale Crisis and Home Treatment Team
written by
17th July 2024
The Whiteleaf Centre
2024-07-17
Person
5
5
0
Review of Aylesbury Vale Crisis and Home Treatment Team
17th July 2024
I was listened to without judgment cold my need/ thought were taken into account when discussing treatment.
Suggested improvements
Nothing.
The Whiteleaf Centre
2024-07-17
Person
3
5
0
Review of Aylesbury Vale Crisis and Home Treatment Team
17th July 2024
Appointment with crisis team was nice. Previously i haven't recieved much support when i have reached out.
Suggested improvements
When I called in an emergency there could have been some support. The gateway team discharged me when refered and then I need to kill myself.
The Whiteleaf Centre
2024-07-16
Person
4
5
0
Review of Aylesbury Vale Community Mental Health Team
16th July 2024
The Whiteleaf Centre
2024-07-12
Person
4
5
0
Review of Aylesbury Vale Day Hospital
12th July 2024
They listened to me
The Whiteleaf Centre
2024-07-12
Person
2
5
0
Review of Ruby Ward
12th July 2024
i think the discharge plan was good but that is only because i have got a good community team involved otherwise it would be very dire
Suggested improvements
well for starters the hospital managed to let me overdose on medication whilst i was a patient on the ward. this was prescribed meds that they diddnt watch me take so i stored them up and it resulted in an ambulance being called and being addmitted to hopsital. the way staff use restraints is unhumane aswell, they just maul you around and inject even if our not that upset. i personally suffer with Self-Harm and have had comments from staff saying that the cuts are not that deep and get angry at me for hurting myself and making a mess thzt they have to clear up. For the most part staff are lazy and sit in the office all day and cannot be bothered to take patients out on leave or even open up the activitys room so we have something to occupy ourselves with. staff walk around the ward with earphones in and on their phones alot of the time and i have even had a nurse do my medication in just socks! because he had been sleeping an diddnt bother to wear appropriate footwear into the med room. i have been also given someone elses medication before and when i realised and brought it up staff denied it.
2024-07-16 08:35:26
Response from The Whiteleaf Centre
Thank you very much for taking some time to write this review for us. This is valuable as it helps us to develop and look at improvements for the ward. I am sorry to hear that your experience on Ruby ward was so difficult for you and that you did self harm while here. We will be feeding back this review in our staff meeting. We encourage all of our patients to work on safety planning with staff on the ward as there can be many opportunities to self harm in everyday life. I am also sorry that you did not get this opportunity as it can help enormously when people are feeling this way. Our activity staff and peer support do try to open the activity room regularly but I do understand that it can be frustrating when this cannot happen. It is great to hear that you have excellent community support and I am sure this will be valuable in your ongoing recovery. If you would like to discuss any of the other issues about specific situations please do get in touch with either the Manager or Matron and we can meet to discuss. Thanks again.