The Whiteleaf Centre
Bierton Road, Aylesbury, England, HP20 1EG Also known as: Buckinghamshire Recovery College
2,111
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
The Whiteleaf Centre
2018-06-08
Person
4
5
0
Review of Amber Ward
written by a patient
8th June 2018
staff to watch patients who touch other patients and not rely on more able patients as much to help with this.
late medicines to be brought forward as too late and people get woken up.
didn't have enough tea! Prefer a morning tea trolley.
The Whiteleaf Centre
2018-05-29
Person
3
5
0
Review of Amber Ward
written by a patient
29th May 2018
No commem
The Whiteleaf Centre
2018-05-25
Person
4
5
0
Review of North Buckinghamshire Older Adult Mental Health Team
written by a patient
25th May 2018
Ok
The Whiteleaf Centre
2018-05-11
Person
4
5
0
Review of Aylesbury Vale Adult Mental Health Team
written by a patient
11th May 2018
Excellent care but I waited 10 months and the treatment is only 20 weeks which I feel is very short for Chronic depression.
The Whiteleaf Centre
2018-05-10
Person
5
5
0
Review of North Buckinghamshire Older Adult Mental Health Team
written by a patient
10th May 2018
Very kind and caring nurse who has always listened and understood me.
The Whiteleaf Centre
2018-05-03
Person
4
5
0
Review of Aylesbury Vale Adult Mental Health Team
written by a family member
3rd May 2018
Staff are caring and brilliant at their jobs. Nothing is too much trouble for them and they always make me feel like I matter and am not a nuisance.
The Whiteleaf Centre
2018-05-03
Person
4
5
0
Review of Aylesbury Vale Adult Mental Health Team
written by a patient
3rd May 2018
Talked to and involved in decisions. Thank you.
The Whiteleaf Centre
2018-05-03
Person
4
5
0
Review of Aylesbury Vale Adult Mental Health Team
written by a patient
3rd May 2018
Urgent care good, assessment process fast. Most of team have been very helpful - especially when I've been so low and can't stop crying. One member of the team however was useless. (David).
The Whiteleaf Centre
2018-05-03
Person
3
5
0
Review of Aylesbury Vale Adult Mental Health Team
written by a patient
3rd May 2018
My consultant Dr Brier, (before retired).
Always would fit me in if when I needed urgent attention always went above and beyond!
Kelly and Alfred both amazing.
Arain Oblitey.
OPNS always went above and beyond - when in my darkest days and had no hope still positive and encouraging about therapy if was not for Kelly's bit of a push with complex needs I wouldn't be where I am.
Alfred always remains positive. Only improvement which I had experienced with was when a staff member told me I wouldn't want to be sectioned as just working in there makes you want to do yourself in!
The Whiteleaf Centre
2018-04-30
Person
5
5
0
Review of Ruby Ward
written by a patient
30th April 2018
Positive Observations:
Range of activities good and staff respond to ideas and suggestions. Rachel and Laura particularly approachable, compassionate and encouraging. Really feel I was listened to and my interests catered for.
Having a named nurse both daily and overall has given me confidence to gradually confide in staff. Information is clearly effectively shared with other staff.
Ward round: though daunting has always felt positive and I have always felt Dr Thomas has listened to my thoughts and views and treated me with compassion.
The housekeepers are very friendly, approachable, easy to talk to and vital part of the ward in making me feel comfortable here.
Staff have always been proactive in acquiring/printing a variety of useful literature to aid my recovery.
The quantity and quality of the fruit available 24/7 is great. Food for those who want it is available at all times.
Planning mtg AM is a good time to get to know people. Tea/coffee encourages people to stay longer.
The vast majority of staff make time for 1:1, queries, requests despite being busy- not showing how stressed and hassled they may actually feel! Others may not agree but for me this has always been the case.
Gym and exercise sessions have been great for me as this was one of my stress relievers. Joe is very approachable and easy to talk to. Thank you, Joe!
Finally: my thanks to...
Laura for always being happy, positive and interested in me.
Rachel for always making sure my interests are catered for eg baking.
Joe for his 1:1 gym sessions and encouraging me to talk when no one else could.
Lauren for always making time to talk and all her proactive solutions.
Casey for sitting with me at mealtimes and encouraging me to talk.
Fay for introducing me to mindfulness and encouraging me to believe in me.
Rea, Stella and Humaira for their compassion in my medication issues.
Possible suggestions for improvement:
More support on admission to explain ward routines, who is who, obviously at an appropriate time depending on each individual. I was frightened, unwell and ‘lost’ for several days.
As someone with an eating disorder it would be nice for staff to sit at the table with us at mealtimes and engage in conversation - would make me feel more relaxed and take away the “them and us”. Casey has done this - thanks.
I’d rather have my pudding with my main meal in the evening and lighter yoghurt, fruit, cheese at lunchtime.
I hate the medicate queue.
Greater links/use of the recovery College
Greater use of the activity room - open more and weekend activities (and evening).
Use of a large pool of agency staff who don’t know patients - 3 times I have been if I’d like to leave when trying to sign back in. They thought I was the visitor.
Greater use of volunteers for specialist skills and activities eg crafts, gardening etc