Share review of The Whiteleaf Centre

The Whiteleaf Centre 2023-01-27 Person 2 5 0

I am about to share how the attitude of staff makes a difference to good patient care. Last night I didn't not get my medication on time and this resulted in me not able to control myself. However a very kind nurse Nellie, showed so much compassion and respect to me, it made me feel like a human being. Nellie also called the SHO to discuss my pain relief, I am hoping the team check my GP record so care is safe and continuous. Having physical health problems and being on a mental health ward because I am having strong suicidal thoughts, is very fragmented. But at least the Dr saw me and discussed a plan. Poor care, is when I cannot walk up and down the corridor, as I have a chronic problem with my back and my disc. Close to prolapse. So need appropriate pain relief for this period and bed rest. There is no call bed in the mental health bedrooms. So I called the nursing station to ask kindly for a plastic spoon to eat a yoghurt. This is after I had just walked all the way up and down the corridor for a jug of water. But i forgot the spoon.I heard the nurse saying to her colleague, this is not room service. She forgot to mute the phone. Really sad when some staff prefer to sit in the office and chat with each other, than offer a little help to patients. But not all staff are like this. There are some kind caring staff on Ruby ward. Shepherd is a good nurse, he always has time for patients and he speaks to patients with respect.