Share review of The Whiteleaf Centre

The Whiteleaf Centre 2021-09-17 Person 0 5 0

It seems that the Crisis team - process is designed for the patient to fit into, rather than the system adapting to what the patient needs. Our first meeting (for my daughter) was not with a psychologist, but with two nurses - administrators, their job was to spend an hour asking my daughter to open her heart and go to dark and deep places to explain her situation, after which i was expected to take her home with no plan in place or professional help to deal with the condition she would have been in. Then after a meeting with everyone she might get to see the professional that is required or it might be one or two more visits before this would occur. And to top it all as this is a crisis situation the care is short term and then she is passed on again. Can anyone tell me how someone who is so vulnerable and needs consistency, and someone to trust once they have open up and gone to very dark places, can be expected to do this over and over to numerous people? This is not a system or service that serves the patient but feels more like a process that fits around the department, I recommend that someone in authority reviews this and hopefully can see the massive disparity between helping and hindering the person in desperate need. The last 12 months or so have show us all how important mental health is, but also how we all need to adapt and change to improve the service we offer our customer or in your case patients. I hope this email is read by the appropriate team members and taken as a plea to help the most vulnerable in society by providing a “fit for purpose” system that is cutting edge and offering bespoke help.

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