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28th November 2023


The nurses did listen once I started raising complaints. The doctors were good, once I was able to explain about her Parkinson’s disease and the side effects of her meds.

Suggested improvements
Systems, my wife went without her Parkinson’s meds for a day because the system said she had no prescription. I emailed them over. She was put in isolation after being surprised by a staff member and lashed out. I was unable to visit. She spent 4 days in urine stained clothes. I had to bring in incontinence pads. She was restrained leaving bruises and hand marks on her ankles which was denied. Her meds were often late leaving her frozen. She spent one night on the floor after falling and being unable to raise help. She was dragged across the floor by one arm after asking for help.

Experience
Dignity/Respect
hey_feel_involved
Information
Staff
Kindness
Listened to
Queries answered
Support