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The Whiteleaf Centre
2024-07-10
Person
3
5
0
10th July 2024
The activity room was great and all staff in it were amazing. Very kind, helpful and they really help to make the time spent here fun.
The chicken mayonnaise sandwiches were delicious as was the chicken korma.
Making friends with the other patients was also a great help.
It's great how Shepherd seems to live here as he's on shift 24hrs!
And again, All the activity room staff!
Suggested improvements
There should be more opportunities to speak with therapists or psychologists.
Group therapy should happen at least 3 times a week.
Agency staff don't seem to be very friendly or knowledgeable.
Staff to be more approachable and willing to open laundry room etc when asked.
Ensure request for leave is adhered to - often doesn't happen due to under-staffing.
16th July 2024
Response from The Whiteleaf Centre
Thank you so much for taking the time to review our ward. This is valuable information for us to think about how we can improve our service. I am glad to hear that you enjoyed the new sandwiches (from a new supplier) that we provide and that you were able to make friends with the other patients on the ward. Unfortunately we do not have a clinical psychologist on the ward at present, however we are planning on recruiting into this position. I will feedback all of your suggestions for improvement in our staff meeting and discuss how to improve in this area.