Share review of The Whiteleaf Centre

The Whiteleaf Centre 2020-12-13 Person 3 5 0

When a relative is first admitted it is also very scary for the person who has been caring for them. At the beginning I had no idea what was happening to my husband nobody told me what his treatment and care would involve. Unless I telephoned I heard nothing. I pointed this out at the family meeting and things took a turn for the better. Stella, the ward manager, apologised for the lack of communication and I was then kept informed plus Dr Alex Breton would ring me weekly to update me. You cannot imagine how much better this contact makes you feel, whether the news is good or not so good at least you know that the best is being done for your relative.

Perhaps a short meeting when your relative is admitted explaining what the procedure is would be advisable. I know the staff are busy but it needn't take more than five minutes or perhaps an explanation could be included in the information pack that we are given. It is a frightening experience not only for the patient but also for their relative as well.