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4th December 2021


Better co-ordinating of some got her cleanliness matters in patients shared bathrooms, dirty cloths left by one patient on bathroom floor not removed for several days. Patient complaint needed before actioned.

Suggested improvements
Better communication with matters reported by ward staff (many times for same issue eg light bulb needs replacing) and estates/ maintenance responding timely.

Dignity/Respect
Involvement
Information
Cleanliness
Staff
Experience