Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
St Mary's Hospital
2018-03-21
Person
4
5
0
Review of Pre-assessment and Admissions Unit (PAAU)
written by a patient
21st March 2018
St Mary's Hospital
2018-03-21
Person
5
5
0
Review of Pre-assessment and Admissions Unit (PAAU)
written by a patient
21st March 2018
N/A.
St Mary's Hospital
2018-03-21
Person
5
5
0
Review of Pre-assessment and Admissions Unit (PAAU)
written by a patient
21st March 2018
Everyone was absolutely lovely.
Charlotte was very efficient, kind and respectful.
No complaints at all.
St Mary's Hospital
2018-03-21
Person
5
5
0
Review of Pre-assessment and Admissions Unit (PAAU)
written by a patient
21st March 2018
All on time, both nurses, very kind and efficient.
Nothing can be improved.
St Mary's Hospital
2018-03-21
Person
4
5
0
Review of Pre-assessment and Admissions Unit (PAAU)
written by a family member
21st March 2018
St Mary's Hospital
2018-03-21
Person
2
5
0
Review of Pre-assessment and Admissions Unit (PAAU)
written by a family member
21st March 2018
Information in the letter did not explain the operation that was planned e.g eye-cataract or hernia (which dad was told he did not need or at least the consultant said that dad would not benefit greatly from having it done).
Upon arrival receptionist was chatting to a colleague and we felt ignored for 2 mins and (dad needed to sit down).
Only then did it become clear which "operation" he was being "pre-op'd" for.
Kept waiting well beyond appointment time even though only a few people also waiting.
Need to state in the letter exactly what op planned.
St Mary's Hospital
2018-03-21
Person
5
5
0
Review of Pre-assessment and Admissions Unit (PAAU)
written by a patient
21st March 2018
Very helpful and kind.
St Mary's Hospital
2018-03-21
Person
4
5
0
Review of Pre-assessment and Admissions Unit (PAAU)
written by a patient
21st March 2018
Excellent description of Op and post Op.
St Mary's Hospital
2018-03-21
Person
5
5
0
Review of Pre-assessment and Admissions Unit (PAAU)
written by a patient
21st March 2018
Staff were friendly and fast.
Very informative.
St Mary's Hospital
2018-03-21
Person
4
5
0
Review of Pre-assessment and Admissions Unit (PAAU)
written by a patient
21st March 2018