Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
St Mary's Hospital
2022-09-15
Person
5
5
0
Review of ADHD & Aspergers
15th September 2022
Firstly I need to praise [name removed] & [name removed], for doing such an amazing job, through my diagnosis & medication. They have both shown fantastic knowledge & understanding of my adhd & been extremely kind supportive & helpful!
I feel like I have a fresh start in life, & it’s amazing!
They have made a massive difference & I am immensely grateful to them both for this, and always will be!
Suggested improvements
I don’t feel there is anything that could of been done better.
St Mary's Hospital
2022-09-13
Person
5
5
0
Review of Hand Therapy Service
13th September 2022
I gave my answer, because I am very thankful for the whole attention and help.
Thank you, [name removed]!
Suggested improvements
Everything is ok, I can't see anything for improvement.
St Mary's Hospital
2022-09-12
Person
5
5
0
Review of Sandpiper Ward
12th September 2022
Staff very supportive. Felt safe.
Suggested improvements
-
St Mary's Hospital
2022-09-12
Person
5
5
0
Review of Sandpiper Ward
12th September 2022
Everyone is very supportive and nothing is too much trouble for the staff. Feel I am really getting better whilst here. Beds really comfortable and the food tasty.
Suggested improvements
A bit more information closer to discharge about how things with family.
St Mary's Hospital
2022-09-12
Person
4
5
0
Review of Sandpiper Ward
12th September 2022
collaborative, person centred care was offered at all times by the nursing team and OT's. They have been adaptable in their nursing skills, giving me the correct coping mechanisms that I can continue to use in the community.
Suggested improvements
At times, there have been discrepancies with the use of de-escalation and other "ward" rules which have been unhelpful.
Not getting a debrief following a patient having a seizure was unacceptable.
2022-11-02 15:29:44
Response from St Mary's Hospital
Thank you for your feedback, I am sorry that you experienced difficulties during your admission. Sandpiper works in the least restrictive way possible however in order to balance patient safety and the comfort / security of all, there does have to be certain expectations and ward rules. These are displayed and included within the welcome packs, if you have any suggestions or wish to discuss further please contact Sara Johnson on 03000 273504
St Mary's Hospital
2022-09-12
Person
2
5
0
Review of Sandpiper Ward
12th September 2022
A work in progress. Services provided inconsistent to avoidant by some members of staff. However, I understand this is still work in progress.
Suggested improvements
I will wait and see, dependent on my personal log and notes.
2022-11-02 15:29:31
Response from St Mary's Hospital
Thank you for your feedback, I am sorry that you found services inconsistent and felt some staff were avoidant. As your review appears quite broad I haven't been able to implement specific improvements, however I have fed back to the wider team. If you would like to discuss further or wish to provide details of any concerns you may have or specific issues that arose during your admission please contact Sara Johnson on 03000 273504.
2022-09-20 10:41:08
Response from St Mary's Hospital
I am really sorry that staff seem inconsistent and avoidant. I have sent your response to the ward matron to deal. Best wishes, Hugh Jones, Patient Experience Manager.
St Mary's Hospital
2022-09-10
Person
4
5
0
Review of Spinney Ward
10th September 2022
Because they did everything possible to help me.
Suggested improvements
I do not think there is anything we could have done better.
St Mary's Hospital
2022-09-09
Person
5
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
9th September 2022
Lovely nurse!!! Thank you very much for your care!!
Suggested improvements
Nothing
St Mary's Hospital
2022-09-08
Person
4
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
8th September 2022
Perfect service as always
Suggested improvements
I was happy with everything
St Mary's Hospital
2022-09-08
Person
5
5
0
Review of CMHT Red Kite
written by
8th September 2022
I am happy with all the service and kind approach. Happy with CPU.
