Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
St Mary's Hospital
2022-10-21
Person
4
5
0
Review of Older Peoples Mental Health Team - Kettering/Corby
21st October 2022
The person my husband and I saw, was very pleasant and caring. However, seemed a little inexperienced No conclusion was reached about my husband's condition.
Suggested improvements
Provide a more experienced person to examine. Also someone of our own culture.
2022-11-28 13:29:03
Response from St Mary's Hospital
Thank you for taking the time to feedback to me regarding the service you have received. I am pleased that you felt the clinician was pleasant and caring. All of our clinicians within the service are experienced in their role so I am wondering why they may have come across as not being so. With regards to your preferring someone of your own culture –we have a group of staff of mixed cultures and backgrounds within our service and I wonder what better service you think you may have received with somebody from your own culture. I feel that there is possibly some rich learning to come from your experience however without any further details I am unable to look in to this further. If you did wish to talk further about your experience then please do call the team, asking for the manager on 03000 274949.
2022-10-31 08:23:11
Response from St Mary's Hospital
Thank you for your review. All our doctors should have the necessary skills and knowledge and should be aware of cultural issues. If you feel that this is affecting your husbands care, please discuss with the service manager. Best wishes, Hugh Jones, Patient Experience Manager
St Mary's Hospital
2022-10-21
Person
5
5
0
Review of Children's Physiotherapy Service
21st October 2022
The physiotherapist we saw was amazing with my daughter and made her feel at ease.
Suggested improvements
Nothing
St Mary's Hospital
2022-10-21
Person
5
5
0
Review of Hand Therapy Service
21st October 2022
Brilliant support fast referal
Suggested improvements
N/A
St Mary's Hospital
2022-10-21
Person
5
5
0
Review of Children's Physiotherapy Service
21st October 2022
Physio is really important for my sons condition and his needs are definitely being met. His physio is kept engaging and fun for him while meeting his needs and requirements. We feel very listened to and the physio therapist is very knowledgeable and caring and that really comes through with the care and help we receive.
Suggested improvements
Honestly can't think of anything. Very pleased so far and my son enjoys his physio!
St Mary's Hospital
2022-10-21
Person
5
5
0
Review of Hand Therapy Service
21st October 2022
I was treated with care and compassion the whole was through my treatment and felt the staff member really cared about making a difference and helping me to achieve the best possible outcome. I am very grateful for this.
Suggested improvements
When my injury first occurred I went to out of hours in Corby and nobody seemed to care, didn’t feel I was checked over properly no X-ray given no compassion and basically told to just get on with it. X-ray only given by my gp and referral to physio who have made the difference! Had I been dealt with correctly in Corby my injury wouldn’t have lasted almost a year!!
2022-10-24 09:41:09
Response from St Mary's Hospital
Thank you for your kind words about our hand therapy service. I am really sorry about your experience at the out of hours service, Unfortunately, this is not one o0f our services so you may wish to take this up with the centre manager. Best wishes, Hugh Jones, patient Experience Manager
St Mary's Hospital
2022-10-20
Person
4
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
20th October 2022
Nice clinic, lovely Dr who removed my implant.
Suggested improvements
Nothing
St Mary's Hospital
2022-10-20
Person
5
5
0
Review of Spinney Ward
written by
20th October 2022
Because its the truth- and nothing but the truth!!
Suggested improvements
Nothing-wicked!!!!
St Mary's Hospital
2022-10-20
Person
5
5
0
Review of Urgent Care and Assessment Team - North
20th October 2022
So felt very informed each step of the ways, plans were actioned well.
St Mary's Hospital
2022-10-20
Person
5
5
0
Review of Urgent Care and Assessment Team - North
20th October 2022
St Mary's Hospital
2022-10-20
Person
5
5
0
Review of Community Therapy Rehabilitation Team
written by a patient
20th October 2022
I feel I have had total care and all my needs meet.
