Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
St Mary's Hospital
2022-11-27
Person
4
5
0
Review of Community Therapy Rehabilitation Team
written by a patient
27th November 2022
St Mary's Hospital
2022-11-27
Person
5
5
0
Review of Cransley Hospice
27th November 2022
Because am human and like to be treated as one.
Suggested improvements
Nothing could be improved.
St Mary's Hospital
2022-11-27
Person
5
5
0
Review of Orchard Ward
written by a family member
27th November 2022
The team are excellent, all members of staff treat my dad with the utmost respect and kindness and have gone out of their way to ensure his comfort even when faced with very challenging behavior. I am grateful to you all.
St Mary's Hospital
2022-11-27
Person
4
5
0
Review of Spinney Ward
written by
27th November 2022
St Mary's Hospital
2022-11-26
Person
5
5
0
Review of Hand Therapy Service
26th November 2022
Despite being seen by 3 different hand therapists the care and advice I have received has been excellent. All 3 were caring, listened to my views and gave realistic advice. I was always treated with respect and dignity. Appointments ran to time but I was never rushed. Consultations always gave sufficient time for me to raise any concerns that I had about the difficulties I was experiencing following my injury and realistic, practical advice was given.
Suggested improvements
The only problem I had was on one occasion with a member of the admin team. Following a cancelled appointment due to staff illness I did not hear about a new appointment which is what I had been told would happen. When I rang I was told very curtly that messages had been left for me (this was later agreed not to have been the case) and as I had not responded I had been discharged. Again, this was not the case.
However, all other members of the admin team that I spoke to were very helpful and courteous.
2023-02-15 14:04:44
Response from St Mary's Hospital
I’m sorry that your experience falls short of our expectations, without further details I cannot comment specifically on your case. However, I am pleased to read that the issue appears to be an isolated one and that you found the other interactions with our service to have been helpful and courteous.
St Mary's Hospital
2022-11-25
Person
5
5
0
Review of Hand Therapy Service
25th November 2022
Difficult to answer as it really didn’t come into the equation
Suggested improvements
I was really happy with the support. All appointments were on time. Happy to help with any questions I had. Really impressed with the service I can’t think of any way it could have been improved
St Mary's Hospital
2022-11-24
Person
5
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
written by a patient
24th November 2022
Because the team at Ashward centre are alays so kind and helpful and make you feel at ease. You can trust them 100% and they offer you fantastic respect. All the team are fantastic particularly. [name removed] and [name removed].(Nothing is every too much trouble).
Suggested improvements
In my opinion. Nothing to improve upon!!
St Mary's Hospital
2022-11-24
Person
5
5
0
Review of Diabetic Foot & High Risk Podiatry (SMH)
24th November 2022
Very goo service really helpful.
Suggested improvements
Nothing
St Mary's Hospital
2022-11-23
Person
5
5
0
Review of Hand Therapy Service
23rd November 2022
I was kept informed of all my treatments and the reasoning behind them. Helped to sort out some issues with the fracture clinic. I felt understood and cared for throughout my treatments. I was listened to and treated as an individual.
Suggested improvements
Nothing, treatment was excellent
St Mary's Hospital
2022-11-23
Person
5
5
0
Review of Community Team for People with Learning Disabilities -North
23rd November 2022
My daughters eating difficulties has been helped considerably by the compassionate patient centred care delivered by the SALT team specifically [name removed] . She has always gone the extra mile to make sure things happen. In our case this meant a lot of support for my daughters careres who required this. Her follow up communication and acces ability has been exemplary. Many thanks indeed
Suggested improvements
[name removed]
