Reviews
Reviews
From the moment I was spoken to, I wasn't judged, shown respect and understanding.
I genuinely can't praise the service enough.
I do struggle daily with my mental health, but knowing that there is support and help means a big deal to me.
I've just got to try and keep my end of the deal. That's the hardest part for me
Because it was a fair reflection of my experience with your service
I really like your service,you always take time to listen.I had positive experience under your care.I feel that counselling is a very important part of your service...lots of empathy goes a long way.
Please contact your doctor for an answer. Best wishes, Hugh Jones, Patient Experience Manager.
[name removed] is very friendly and has helped my mum and I a lot in understanding how our ADHD effects us and finding ways to cope
Thank you for your kind words. I have sent your review to the service manager. Best wishes, Hugh Jones, Patient experience Manager
My culture was not mentioned
Thanks for your feedback, I will discuss with the team to make sure that they include this in their assessments.
I have just completed a course with [name removed], Assistant Psychologist, about Understanding Trauma.
[name removed], my Key Worker worked with [name removed] to devise a suitable care strategy for me and i have to say I feel completely supported and safe in their care.
I loved the course and found it invaluable and look forward to starting the next stage of my treatment plan with [name removed] to build my confidence.
I have felt fully involved, considered and consulted by [name removed] and [name removed] and agree that confidence will help. I also agree that before embarking on the next stage of trauma therapy, I need to have had my baby, be safe and stable, so that it is the right step to take and not detrimental.
I appreciate how hard it will be and am invested in doing it, once the time is right.
I cannot recommend the course enough, [name removed] as a facilitator or [name removed] as a Key Worker. After a long time of feeling unsupported and scared for my psychiatric wellbeing, I am now working with a team who are fabulous and know where we're headed to go from strength to strength in my recovery.
Thank you
I was so nervous about the procedure and they completely put my mind at ease, I couldn't have ask for a better service.
Absolutely appalled by the care given no diagnos told to go private passed from one person to another , currently on waiting list for psychologist , told to call hub who then proceeded to say wait for my meds to kick in when had already told them I had taken several times before , I have suicidal thoughts which I have informed but don’t feel I would act on them as I would not leave my daughter .. also can I confirm just because I don’t self harm ie cut myself , my thoughts are a form of self harm , the whole service needs thoroughly looked into , can 100 per cent see why so many people end up dead !
We are aware there are long wait time psychology interventions and we have been reviewing our services provision and pleased to share we now have a new member of the psychology department who will be making contact with people on the waiting list.
I am really sorry to hear of your experience. Please contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk Best wishes, Hugh Jones, Patient Experience Manager
Very good and look after you when you need it