Share review of St Mary's Hospital
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St Mary's Hospital
2022-08-24
Person
2
5
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24th August 2022
I do not believe that the sexual health services in northants are up to scratch. I am unsure what it is required to wait 1 week for a call to take place before being able to visit the clinic the next week. This just seems like a poor process to have in place.
Suggested improvements
A swifter response
5th September 2022
Response from St Mary's Hospital
I am really sorry this happened. I have sent your comment to the service manager to check systems. Best wishes, Hugh Jones, Patient Experience Manager
13th October 2022
Response from St Mary's Hospital
Thank you for your feedback, I am sorry to hear that you have had a negative experience. We are assessing patients by phone initially still due to our safer systems of work which is why you had a telephone appointment first. This is also to identify whether you require a face to face appointment and to ensure it is booked with the correct clinician dependent on your presentation.