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St Mary's Hospital
2023-01-12
Person
3
5
0
12th January 2023
Spiritual and cultural needs were neither violated nor discussed
Supporting my family has been an absolute nightmare - the course of action recommended by the CMHT is not honoured by the GP surgery.
Timely information ... well, it took 16 months to see someone in person and, now on a "short list" am still waiting for my next step some 8 months later.
Your working backlog has also impacted the score on safety.
Suggested improvements
Hire more staff so wait times are less ...?
Stop telling me I can discuss matters of concern about family with you, then pass me to the GP, only to discover they don't want to know. Who cares enough to provide the care now ...? Who supports the carer ...?
23rd January 2023
Response from St Mary's Hospital
I am really sorry to hear of your experience. Please contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk Best wishes, Hugh Jones, Patient Experience Manager
15th February 2023
Response from St Mary's Hospital
I sincerely apologise for the delays you have experienced. We have now filled a lot of the vacant positions which is having a positive effect on waiting times for services.