Share review of St Mary's Hospital
Tweet
Share
St Mary's Hospital
2022-06-22
Person
5
5
0
22nd June 2022
I felt supported throughout my whole stay on Sandpiper. I feel the staff team are a strong, well-skilled, compassionate team and I have always felt able to approach them with any concern or aspect of my care. I have benefited hugely from my stay on Sandpiper. I have been here a lot, but this has been the most positive and productive stay I have had.
Suggested improvements
I think there could have been times at night where tings were managed more professionally (not my own personal issue) but I ma aware that when a concern was raised it was dealt with quickly and appropriately by [name removed], so no, I wouldn't say there is anything.
27th June 2022
Response from St Mary's Hospital
Thank you for your kind words. We expect the same level of care day and night, and I am sorry if this was not the case. I am glad any concerns were dealt with quickly. Best wishes, Hugh Jones, Patient Experience Manager.
5th October 2022
Response from St Mary's Hospital
Thank you for your feedback. During the night it can be difficult to balance the promotion of good sleep routines and the wishes of some to access the quiet rooms and de-escalation room / sensory as these are next to patient bedrooms and there is a risk noise would disturb others. We have agreed as a team that for those who wish to access ward areas that the quiet room could be utilised with the TV or radio on a lower volume as its situated away from immediate bedrooms. I am pleased to hear that you were satisfied with the response when concerns were raised.