Share review of St Mary's Hospital
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St Mary's Hospital
2023-01-06
Person
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6th January 2023
I was able to speak without fear of argument. To be listened to.
Suggested improvements
The number if different staff what was disconcerting. Trying to find 'crisis team' was briefly a problem. I did not associate urgent care and assessment team with it { } an doorbell with the letter).
24th January 2023
Response from St Mary's Hospital
I agree that easy access is really important. I have sent your comment to the service manager for action. Best wishes, Hugh Jones, Patient Experience Manager
8th March 2023
Response from St Mary's Hospital
We try to offer consistency in staff attendance but it is challenging due to being a seven day a week service and staff rotating shifts. I am sorry you found the visits annoying due to staff changes. We will also give better directions.