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12th January 2023


I rarely had positive experience with being under CMHT. There is a massive problem with mental health staff being able to take accurate session notes. This leads to a lot of confusion and really does not help the patient. Also, ticking boxes and filling out generic forms in order to describe how I feel and my mental health needs is pointless. I walked into my local community centre and they understood my needs immediately and provided with emotional support through hugs, and games and letting me volunteer there also. Simple kindness. It goes a long way. CMHT provided me with a lot of ‘assessments’ a lot of trying to diagnose me, and harmful medication. And when I asked to be taken off medication at my last appointment, the notes that were passed on to my doctor say I want an ‘increase’ in medication. This scared me. It may have been a typo on their part but I cannot work with CMHT any longer. In general it had an extremely negative impact on my mental health. However, the Employment Support Specialist helped me immensely. He confirmed my individuality, reassured me and provided with self confidence which allows me to move on. Through practical things comes the emotional support.

Suggested improvements
A warning to MH teams: Humans are individuals. Stop trying to categorise them, stop trying to put them into boxes. You spent more time trying to assess me, and less time listening to me. And remember this: A human life is a story. You would frequently try to get me to open up about my story, without realising that in doing so, you were still writing it too. I would open up to people when there was no pressure and in doing so I could let go. Under CMHT however, there is a lot of pressure. There is time pressure, there is ‘goal’ pressure. And then there are (inaccurate) Notes and bringing up things from the ‘last session’. Let go of the ‘analysis’, let go of the structures. Let humans be individuals. And remember: simple kindness goes a long way.

23rd January 2023
Response from St Mary's Hospital

I am really sorry to hear of your experience. Please contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk Best wishes, Hugh Jones, Patient Experience Manager

15th February 2023
Response from St Mary's Hospital

I'm sorry this was your experience of CMHT. The assessments are supposed to be designed to make sure that we meet the needs of each patient, I'm sorry that you felt that we were trying to diagnose. This is not our intention. You have raised a lot of issues around performance and I would be happy for you to call us call us on 03000 274422 to discuss this further so that I might be able to review the specific case and share learning with the team.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Cultural needs