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14th March 2023


Everything was good except calling. When I tried to call, I had to call again 4 times, there was no hold for person, it just ended the call on you. The most annoying bit was every time you called you got a pre recorded thing that spoke to you, so each call attempt would take longer than needed. Once I actually got an appointment though, everything was amazing.

Suggested improvements
Make it so you are put on hold until someone picks up, rather than having to recall multiple times in a row.

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs
Experience