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St Mary's Hospital
2022-08-15
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15th August 2022
All staff members are excellent could do with longer opening hours but that's just my opinion and I know you guys are very busy could not get better service brilliant people
Suggested improvements
Employing more people on the phone as it can be difficult to get through sometimes
16th August 2022
Response from St Mary's Hospital
Thank you for your suggestion and sorry about the delay getting through. I know that the service manager is looking at opening hours and the efficiency of the phone system, so your feedback is really useful. Best wishes, Hugh Jones, Patient Experience Manager
13th October 2022
Response from St Mary's Hospital
Thank you for your feedback. We are addressing the shortages in our administration staff with active recruitment so this should improve the process of accessing the service. In terms of opening hours , we do offer some later / earlier appointments but we will review this across county to ensure is equitable.