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27th June 2022

Because of COVID and the need for online therapy via videos I feel that my recovery was delayed ..no one's fault.. However, once I saw someone in person I made much more progress and cannot fault the care I was given.

Suggested improvements

Only the issue mentioned above.

29th June 2022

Response from St Mary's Hospital

I am glad we could help. I am sorry about the delay, but we are now offering face to face sessions again. Best wishes, Hugh Jones, Patient Experience Manager.

Experience

Dignity/Respect

Involvement

Information

Staff

Safe

Supported

Rating not given.

Spiritual understanding

Cultural needs