Share review of St Mary's Hospital
St Mary's Hospital
2023-02-10
Person
5
5
0
10th February 2023
I was very pleased with the way [name removed] talked to me yesterday, she was very kind.
Suggested improvements
There was a row that went on in reception whilst I was waiting, between the receptionist and a member of staff, it went on for quite a while. I think it was unprofessional, this was the first introduction I had. It didn’t put me at ease. [name removed] was brilliant though !
13th February 2023
Response from St Mary's Hospital
This is unacceptable, and I am sorry this happened. I have sent your comment to the service manager for action. Best wishes, Hugh Jones, patient Experience Manager