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29th June 2022


The nurses are so, so good.

Suggested improvements
The phone lines. I have tried to book an appointment since 2021 for my medication but didn't get a call back until May 22.

12th August 2022
Response from St Mary's Hospital

Thank you for your feedback and I am sorry you have struggled to get through on our phone lines to book an appointment for your medication. The NISHH phone lines are busy but if you can try ringing at quieter times, for example in the evenings this should be easier. The HIV team do also have a medication recall system so no one is missed.

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Rating not given.
Cultural needs
Rating not given.
Experience