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28th March 2023


If this is In answer to the culture question above I pressed it by mistake,

Suggested improvements
I only wished I was given earlier treatment/ consultation for hand therapy, My accident happened 30th May 2022 It wasn’t until mid August 2022 I got my 1st appointment with hand therapy department, I felt bit let down by the NHS for that reason.

29th March 2023
Response from St Mary's Hospital

I am really sorry this happened. I have passed your comment to the service manager to action. You may wish to contact the department and talk through your concerns. The manager's name is Lucie Greenham. Best wishes, Hugh Jones, Patient Experience Manager

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Rating not given.
Cultural needs