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25th April 2023


The environment in which you have your therapy is really not helpful. I understand NHS blah blah. But you’re meant to go there to listen or be heard, which is hard when all you hear are staff members jumping down the hall! And depending on what side of the building you’re on there’s peoples back gardens on one side, and yea you can draw the blinds but that won’t stop noise in the school holidays. And then the other side is the inpatient part, so through no fault of the patients who reside there, you hear scream crying shouting etc. which can be scary sometimes. And also not an environment to then talk about your issues. The first bit you walk into has changed a bit, it feels more like a waiting room now than a corridor I appreciate the effort with the chairs, because some people need to sit on them rather than the floor.

Suggested improvements
Nothing that’s within your power to change

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Cultural needs