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19th February 2021


Good to have someone to chat to. She always sounds like a lovely lady just wish I could see her in person.

Suggested improvements
Unfortunately mum's hearing is very prior and she does not always hear what's being said which is a need shame./nShe feels you could not do anything better!

Dignity/Respect
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Involvement
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Information
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Caring
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Trust
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Support Staff
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Experience