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St Joseph's Hospice (London) 2018-10-26 Person 4 5 0

My care was person centered and met my needs. On one occasion, I felt forced to apologize to one member of staff that I didn't feel deserved the apology but I did as I was ask to do as I felt that I was on the back toot and I did not want my care to suffer. This has happened on a previous stay with the same member of staff.