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Written by a patient
11th October 2019


The dentists are careful to put me at my ease, they do not carry out unnecessary treatment, and they taken time to make sure everything is comfortable for me. Please can you improve access to the disabled toilets, to create more space to avoid client having to remain foot rest to access toilet and the auto release needs more time so that wheelchair uses do not get trapped on the one-side.

18th November 2019
Response from St James Clinic

Thank you for your feedback; we are especially pleased you found the dental staff put you at ease. We will raise the issues you mention with respect to the toilet facilities with our estates colleagues to see if they can be improved.

Recommend
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Cultural needs