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Written by a family member
18th January 2019


Excellent care by Dental team. No problems today but in the past had problems with appointments. A member of the staff often seems to get very confused when booking appointment or changing them especially when done over the telephone, which results in appointment missed, her manner can also be quite abrupt.

22nd February 2019
Response from St James Clinic

Thank you for your feedback We have noted this and will discuss it with the team.

28th February 2019
Response from St James Clinic

Thank you for your feedback. The provision of dental care requires the use of loical anaesthetic to ensure a pain free experience. All our staff are trained to deliver local anaesthetic with minimla discomfort and we also have access to injection systems that are less visually imposing

Recommend
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs