St Helena Hospice

Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU
 
3,225 reviews

Reviews

Recommend
Dignity/Respect
Involvement
Information
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Staff

Reviews

 
Page 26 of 319
 
Review of Virtual Ward written by
18th August 2022


Everyone was very good.

Suggested improvements
No.

Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff
Experience
 
Review of Adult Bereavement Service
16th August 2022


I felt completely at ease talking to Amber. She was kind, caring and compassionate. Amber was able to help me move past all the feelings of guilt, anger , frustration and anxiety that I have been experiencing. Being able to speak to someone else who was not a family member or close friend was invaluable. Amber is a lovely lady.

Suggested improvements
I was completely happy with the counselling that I received, at the moment I can’t think of anything that would have been better.

Experience
Dignity/Respect
Involvement
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Caring
Trust
Support Staff
 
Review of Hospice in the Home written by
14th August 2022



Dignity/Respect
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Rating not given.
Caring
Trust
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Experience
 
Review of Adult Bereavement Service
14th August 2022


Megan was really lovely. She listened to me and gave me feedback. It was just what I needed. She was also accommodating and flexible. I'd highly recommend her

Suggested improvements
Nothing

Experience
Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff
 
Review of Virtual Ward written by
11th August 2022


Kind, caring and responsive service. Supportive of family too. Thank you all.

Suggested improvements
Nothing.

Dignity/Respect
Involvement
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Caring
Trust
Support Staff
Experience
 
Review of Complementary Therapies written by
11th August 2022


Alex was amazing and made me feel so relaxed. After caring for a loved one all week, it made such a difference to me.


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Review of Adult Bereavement Service
11th August 2022


I was counselled by [name removed] and she helped me to look at things in a different way. She was kind, considerate and above all caring. Through my grief I have felt an immense amount of guilt but [name removed] helped me to see that what I did was done through love for those I had lost and nobody could have done any better. In fact on one occasion she said that she hoped she had someone like me when her own end was coming. On the last session she ended it by saying that it had been heart breaking to hear my words but at the same time an immense pleasure to speak to someone who was caring, loving and such a strong person. Sometimes it takes someone on the outside who is unbiased to point out the good things and to help turn a negative into a positive. Your service is so important to people like myself who feel lost at times of grief, and I can only hope that this service continues for many more years to come. I will forever be greatful to [name removed] for her kindness each week and her words "it is OK ...". I now feel with her help I can now move forward with no regret and no guilt. Thank you again for providing this important free service Yours eternally greatful [name removed]

Suggested improvements
From my own personal experience I would have to say no.

Experience
Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff
 
Review of Complementary Therapies written by
10th August 2022


It is the first time I have visited the hospice as a patient and I could not have had a better welcome and attention staff always offered refreshments and therapists were very prompt with appointment times. Thank you so much.

Suggested improvements
I do not think anything could be better. Thank you.

Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff
Experience
 
Review of Virtual Ward written by
10th August 2022


Nothing I can find to fault. Excellent everyone. Reassuring, caring, treated my father and all of us with compassion and dignity at all time wish all care could be like this.

Suggested improvements
Nothing.

Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff
Experience
 
Review of Virtual Ward written by
6th August 2022


Suggested improvements
Only problem DN Team let me down Fri night. I think a lot of them and still do but Friday night when I needed them they were not there. Thanks

Dignity/Respect
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Page 26 of 319

St Helena Hospice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

 

Resources

Short link to review St Helena Hospice: http://iwgc.net/emp8p