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St Helena Hospice 2017-07-19 Person 5 5 0

Extremely flexible and approachable staff- I always felt welcome and accommodated; a very patient, kind and understanding counselor who enabled me to feel that what I was experiencing was 'normal' and 'OK' so that I put less pressure on myself. The environment is relaxed and comfortable. Immediately putting me at ease every time. I walked through the door. The communication was good. I was anxious about my initial self referral but was quickly reassured on the telephone.