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Written by a patient
1st August 2015


It is entirely thanks to Andrea that I was issued with my blue badge again. She really persisted when I had given up all hope of having the badge re-issued. I didnt even thank her for all her work on my behalf. I lost her contact number & Jean was back in YYF again (she is returning home Monday 3rd August) I am most grateful for her care and assistance. I do feel somehow that you are my back up as I make decisons about my future. Thank you all. I am not afraid of the future now.

Addressing fears
Delay
Dignity/Respect
Efficiency
Listening
Rating not given.
Meeting needs
Recommend
Trust
Involvement
Waiting time