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Scunthorpe General Hospital 2023-05-22 Person 3 5 0

Not by the lady on reception. My mother is 86 and stood at reception 5-10 minutes before acknowledge. I told her to st down and I would book her in. This lady at reception was clearly typing but no recognition or asked if we could wait a moment. Absolutely nothing and we were the only patients there waiting for an Eco. Very poor customer service. No warmth, explanation or anything. Luckily I could get my mum to sit; even though I was treat the same. Almost felt intrusive waiting to check in. I hope no-one else has to feel like this with this receptionist particularly the elderly or poorly. Appointment was 22 May at 11.30 am at DHH

Better customer service at reception. Have to say the rest of the staff were lovely and efficient and very caring