Share review of Scunthorpe General Hospital

Scunthorpe General Hospital 2023-05-26 Person 2 5 0

Attended SGH at around 9:30pm. Saw triage nurse within 10/15 mins and was informed I would be seeing the nurse practitioner and wouldn’t be too long. Very happy with this part of the care service. 12:30am came and still not seen the nurse. Queried with the receptionist and she informed me there was 2 people before me and then I would be seeing the doctor. After informing her I was told I’d be seeing the nurse practitioner, she then told me that the nurse practitioner finished her shift at 10pm. If I’d have known this I wouldn’t have waited around and wasted mine and the doctors time and gone home to patch myself up. Communication was very poor.

Inform me either in my nurse triage appointment or when the nurse has finished that the nurse would be finishing soon, allowing me as the patient to make a decision on if I would be willing to wait or sort myself elsewhere.