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24th May 2023


The 999 call was unhelpful due to the lady on the phone saying someone would call and I mustn’t ring back for an eta. After 1hour 45 mins we had to make our on way to hospital as no one called. Some staff were great including the X-ray staff, but the triage nurse was not very empathetic or compassionate. The receptionist staff work really hard and they take quite a bit of abuse.

Suggested improvements
Waiting time, pain relief for the amount or time waiting, but we do understand how busy it is.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Safe
Food
Rating not given.
Staff